/* Helpdesk v9 — uneltedegradina.ro (OpenCart 3 + Journal3)
   Declanşatorul din dreapta + fereastra cu formulare (service, reclamaţie, retur, piese). */

/* culorile stau pe :root, nu pe #helpdesk-root: fereastra trebuie să arate la fel
   şi când nu ajunge mutată în #helpdesk-root (altfel var() nedefinit = fără borduri) */
:root{
  --hd-green:#3f9714;
  --hd-green-d:#317a0e;
  --hd-green-soft:#eef6e9;
  --hd-green-ring:rgba(63,151,20,.16);
  --hd-ink:#1d2419;
  --hd-text:#3a4236;
  --hd-muted:#737b6f;
  --hd-line:#dfe4dc;
  --hd-line-2:#eceff0;
  --hd-soft:#f6f7f5;
  --hd-err:#c0392b;
  --hd-err-soft:#fdf1ef;
}
#helpdesk-root{
  font-family: var(--hd-theme-font, inherit) !important;
  font-size: var(--hd-theme-font-size, inherit) !important;
  line-height: var(--hd-theme-line-height, inherit) !important;
}
#helpdesk-root *, #helpdesk-modal, #helpdesk-modal *{ box-sizing: border-box; }
#helpdesk-root *{ font-family: inherit !important; }

/* ───────────── declanşatorul (neschimbat faţă de v8) ───────────── */
#helpdesk-trigger{
  position:fixed; right:0; top:50%; margin-right:-5px;
  transform:translateY(-50%);
  background:#3f9714; color:#fff;
  padding:16px 6px;
  border-radius:14px 0 0 14px;
  font-weight:800; letter-spacing:.4px;
  z-index:2147483600;
  cursor:pointer;
  box-shadow:-4px 4px 18px rgba(0,0,0,.32);
  display:flex; flex-direction:column; align-items:center; gap:1px;
  user-select:none; -webkit-tap-highlight-color:transparent;
  pointer-events:auto;
  animation:none;
  transition:right .3s cubic-bezier(.34,1.56,.64,1), box-shadow .3s ease;
}
#helpdesk-trigger:focus{ outline:0; }
#helpdesk-trigger:focus-visible{ box-shadow:0 0 0 3px #fff, 0 0 0 5px #3f9714; }
#helpdesk-trigger:hover{ right:5px; box-shadow:-8px 6px 28px rgba(0,0,0,.45); }
#helpdesk-trigger .hd-trigger-ico{ display:block; flex-shrink:0; }
#helpdesk-trigger .hd-trigger-text{ writing-mode:vertical-rl; transform:rotate(180deg); text-orientation:mixed; font-size:12px; }
#helpdesk-trigger .hd-online-dot{
  position:absolute; top:0; left:0; width:10px; height:10px; border-radius:50%;
  background:#e74c3c; animation:hdPulseRed 1.6s infinite;
}
#helpdesk-trigger.hd-online .hd-online-dot{ background:#2ecc71; animation:hdPulse 1.4s infinite; }
@keyframes hdPulse{ 0%{box-shadow:0 0 0 0 rgba(46,204,113,.7)} 70%{box-shadow:0 0 0 10px rgba(46,204,113,0)} 100%{box-shadow:0 0 0 0 rgba(46,204,113,0)} }
@keyframes hdPulseRed{ 0%{box-shadow:0 0 0 0 rgba(231,76,60,.7)} 70%{box-shadow:0 0 0 10px rgba(231,76,60,0)} 100%{box-shadow:0 0 0 0 rgba(231,76,60,0)} }

@media (max-width: 820px){
  #helpdesk-trigger{
    top:50% !important; bottom:auto !important; right:0 !important;
    transform:translateY(-50%) !important;
    border-radius:12px 0 0 12px !important;
    flex-direction:column !important;
    padding:12px 10px !important; gap:8px !important;
    animation:none !important; transition:none !important;
  }
  #helpdesk-trigger:hover{ right:0 !important; box-shadow:-4px 4px 18px rgba(0,0,0,.32) !important; }
  #helpdesk-trigger .hd-trigger-text{ writing-mode:vertical-rl !important; transform:rotate(180deg) !important; font-size:12px !important; }
}

html.hd-open, body.hd-open{ overflow:hidden !important; }
.hd-hidden{ display:none !important; }
.hd-sr{ position:absolute !important; width:1px; height:1px; padding:0; margin:-1px; overflow:hidden; clip:rect(0,0,0,0); white-space:nowrap; border:0; }

/* ───────────── fereastra ───────────── */
#helpdesk-modal{
  position:fixed !important; inset:0 !important;
  z-index:2147483646 !important;
  display:flex; align-items:center; justify-content:center;
  padding:24px;
  color:var(--hd-text);
}
#helpdesk-modal .hd-overlay{ position:fixed; inset:0; background:rgba(16,22,13,.58); }
#helpdesk-modal .hd-box{
  position:relative; z-index:1;
  display:flex; flex-direction:column;
  width:min(880px, 100%);
  max-height:calc(100vh - 48px);
  max-height:calc(100dvh - 48px);
  background:#fff;
  border-radius:16px;
  overflow:hidden;
  box-shadow:0 30px 80px -20px rgba(10,16,8,.55);
}

/* antet: stare, program, timp de răspuns, închidere */
#helpdesk-modal .hd-top{
  flex:none;
  display:flex; align-items:center; flex-wrap:wrap; gap:8px;
  padding:12px 14px 12px 20px;
  border-bottom:1px solid var(--hd-line-2);
  background:#fff;
}
#helpdesk-modal .hd-status,
#helpdesk-modal .hd-chip{
  display:inline-flex; align-items:center; gap:7px;
  height:32px; padding:0 12px;
  border-radius:999px;
  background:var(--hd-soft);
  font-size:13px; line-height:1; color:var(--hd-muted); white-space:nowrap;
}
#helpdesk-modal .hd-chip svg{ color:var(--hd-green); flex:none; }
#helpdesk-modal .hd-chip b{ color:var(--hd-ink); font-weight:700; }
#helpdesk-modal .hd-status-text{ font-size:13px; font-weight:700; color:var(--hd-ink); }
#helpdesk-modal .hd-dot{ width:8px; height:8px; border-radius:50%; background:#e74c3c; flex:none; }
#helpdesk-modal .hd-dot.hd-dot-on{ background:var(--hd-green); animation:hdPulse 1.4s infinite; }
#helpdesk-modal .hd-close{
  margin-left:auto;
  width:36px; height:36px; flex:none;
  display:grid; place-items:center;
  border:0; border-radius:50%;
  background:transparent; color:var(--hd-ink);
  cursor:pointer; padding:0;
}
#helpdesk-modal .hd-close:hover{ background:var(--hd-soft); }
#helpdesk-modal .hd-close:focus-visible{ outline:2px solid var(--hd-green); outline-offset:2px; }

#helpdesk-modal .hd-content{
  flex:1 1 auto; min-height:0;
  overflow:auto; -webkit-overflow-scrolling:touch; overscroll-behavior:contain;
  padding:26px 32px 0;
}

/* titluri */
#helpdesk-modal .hd-head{ margin:0 0 22px; }
#helpdesk-modal .hd-head h2{
  margin:0 0 6px; padding:0;
  font-size:26px; line-height:1.2; font-weight:700; letter-spacing:0;
  color:var(--hd-ink); text-align:left;
}
#helpdesk-modal .hd-head p{ margin:0; font-size:14.5px; line-height:1.5; color:var(--hd-muted); text-align:left; }
#helpdesk-modal .hd-head p:empty{ display:none; }
#helpdesk-modal .hd-back-btn{
  display:inline-flex; align-items:center; gap:4px;
  margin:0 0 12px -6px; padding:5px 10px 5px 6px;
  border:0; border-radius:8px; background:transparent;
  font-size:13.5px; font-weight:700; color:var(--hd-muted);
  cursor:pointer;
}
#helpdesk-modal .hd-back-btn:hover{ background:var(--hd-soft); color:var(--hd-ink); }

/* alegerea formularului */
#helpdesk-modal .hd-grid{ display:grid; grid-template-columns:1fr 1fr; gap:12px; padding-bottom:28px; }
#helpdesk-modal .hd-card{
  display:flex; align-items:center; gap:14px;
  width:100%; min-height:88px;
  padding:16px 16px 16px 18px;
  border:1px solid var(--hd-line); border-radius:12px;
  background:#fff; color:var(--hd-ink);
  text-align:left; cursor:pointer;
  transition:border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}
#helpdesk-modal .hd-card:hover{ border-color:var(--hd-green); box-shadow:0 10px 28px -12px rgba(20,40,10,.28); }
#helpdesk-modal .hd-card:focus-visible{ outline:none; border-color:var(--hd-green); box-shadow:0 0 0 3px var(--hd-green-ring); }
#helpdesk-modal .hd-ico{
  flex:none; width:48px; height:48px; border-radius:12px;
  display:grid; place-items:center;
  background:var(--hd-green-soft); color:var(--hd-green);
}
#helpdesk-modal .hd-ico svg{ width:26px; height:26px; }
#helpdesk-modal .hd-card-txt{ flex:1 1 auto; min-width:0; display:flex; flex-direction:column; gap:3px; }
#helpdesk-modal .hd-card-txt b{ font-size:16px; font-weight:700; line-height:1.25; }
#helpdesk-modal .hd-card-txt small{ font-size:13px; line-height:1.4; color:var(--hd-muted); }
#helpdesk-modal .hd-card-go{ flex:none; font-size:26px; line-height:1; color:#b6bdb2; transition:color .15s ease, transform .15s ease; }
#helpdesk-modal .hd-card:hover .hd-card-go{ color:var(--hd-green); transform:translateX(2px); }

/* formular */
#hd-form{ margin:0; }
#helpdesk-modal .hd-sec{
  margin:0 0 26px; padding:0; border:0; min-width:0;
}
#helpdesk-modal .hd-sec > legend{
  display:block; width:100%;
  margin:0 0 12px; padding:0;
  border:0;
  font-size:16px; font-weight:700; line-height:1.3; color:var(--hd-ink);
}
#helpdesk-modal .hd-row{ display:grid; grid-template-columns:1fr; gap:14px 16px; }
#helpdesk-modal .hd-row + .hd-row{ margin-top:14px; }
#helpdesk-modal .hd-row:not(:has(> :not(.hd-hidden))){ display:none; }
#helpdesk-modal .hd-row-2{ grid-template-columns:1fr 1fr; }
#helpdesk-modal .hd-row-3{ grid-template-columns:1fr 1fr 1fr; }
#helpdesk-modal .hd-span-all{ grid-column:1 / -1; }
/* retur: comanda lângă data primirii, produsul pe tot rândul; celelalte: comanda lângă produs */
#hd-form:not([data-type="retur"]) .hd-f-product{ grid-column:auto; }

#helpdesk-modal .hd-f{ display:flex; flex-direction:column; gap:6px; min-width:0; margin:0; }
#helpdesk-modal .hd-f > label{
  margin:0; padding:0;
  font-size:13.5px; font-weight:700; line-height:1.3; color:var(--hd-ink);
}
#helpdesk-modal .hd-req{ color:var(--hd-green); font-weight:700; }
#helpdesk-modal .hd-f input,
#helpdesk-modal .hd-f textarea{
  display:block; width:100%; margin:0;
  height:46px; padding:0 14px;
  border:1px solid var(--hd-line); border-radius:10px;
  background:#fff; color:var(--hd-ink);
  font-size:15px; line-height:1.4;
  box-shadow:none; outline:none;
  -webkit-appearance:none; appearance:none;
  transition:border-color .15s ease, box-shadow .15s ease;
}
#helpdesk-modal .hd-f textarea{ height:auto; min-height:112px; padding:12px 14px; resize:vertical; }
#helpdesk-modal .hd-f input[type="date"]{ padding-right:10px; }
#helpdesk-modal .hd-f input::placeholder,
#helpdesk-modal .hd-f textarea::placeholder{ color:#a3aa9f; opacity:1; }
#helpdesk-modal .hd-f input:hover,
#helpdesk-modal .hd-f textarea:hover{ border-color:#c7cec3; }
#helpdesk-modal .hd-f input:focus,
#helpdesk-modal .hd-f textarea:focus{ border-color:var(--hd-green); box-shadow:0 0 0 3px var(--hd-green-ring); }
#helpdesk-modal .hd-f.is-invalid input,
#helpdesk-modal .hd-f.is-invalid textarea{ border-color:var(--hd-err); box-shadow:0 0 0 3px rgba(192,57,43,.12); }
#helpdesk-modal .hd-hint{ font-size:12.5px; line-height:1.4; color:var(--hd-muted); }
#helpdesk-modal .hd-hint:empty{ display:none; }

/* opţiuni: carduri egale (retur) şi pastile (motivul reclamaţiei) */
#helpdesk-modal .hd-opts{ display:grid; gap:10px; }
#helpdesk-modal .hd-opts-2{ grid-template-columns:1fr 1fr; }
#helpdesk-modal .hd-opts-chips{ display:flex; flex-wrap:wrap; gap:8px; }
#helpdesk-modal .hd-opts + .hd-row{ margin-top:14px; }
#helpdesk-modal .hd-radio{
  position:relative;
  display:flex; align-items:center; gap:10px;
  margin:0; padding:0 14px; min-height:44px;
  border:1px solid var(--hd-line); border-radius:10px;
  background:#fff; color:var(--hd-ink);
  font-size:14.5px; font-weight:600; line-height:1.3;
  cursor:pointer; user-select:none;
  transition:border-color .15s ease, box-shadow .15s ease, background .15s ease;
}
#helpdesk-modal .hd-radio:hover{ border-color:#b9c3b3; }
#helpdesk-modal .hd-radio input{ flex:none; width:18px; height:18px; margin:0; accent-color:var(--hd-green); cursor:pointer; }
#helpdesk-modal .hd-radio.is-selected{ border-color:var(--hd-green); background:var(--hd-green-soft); box-shadow:0 0 0 1px var(--hd-green) inset; }
#helpdesk-modal .hd-radio:has(input:focus-visible){ box-shadow:0 0 0 3px var(--hd-green-ring); }
#helpdesk-modal .hd-radio-card{ align-items:flex-start; padding:14px 16px; min-height:0; }
#helpdesk-modal .hd-radio-card input{ margin-top:2px; }
#helpdesk-modal .hd-radio-card > span{ display:flex; flex-direction:column; gap:3px; }
#helpdesk-modal .hd-radio-card b{ font-size:15px; font-weight:700; }
#helpdesk-modal .hd-radio-card small{ font-size:13px; font-weight:400; color:var(--hd-muted); line-height:1.4; }
#helpdesk-modal .hd-sec.is-invalid .hd-radio{ border-color:var(--hd-err); }

/* încărcare fişiere */
#helpdesk-modal .hd-upload{ margin:14px 0 0; }
#helpdesk-modal .hd-upload-box{
  position:relative;
  display:flex; align-items:center; gap:14px;
  padding:14px 16px;
  border:1.5px dashed #cdd5c8; border-radius:12px;
  background:var(--hd-soft);
  cursor:pointer; text-align:left;
  transition:border-color .15s ease, background .15s ease;
}
#helpdesk-modal .hd-upload-box:hover,
#helpdesk-modal .hd-upload-box:focus-visible{ border-color:var(--hd-green); background:#fff; outline:none; }
#helpdesk-modal .hd-upload-box.is-dragover{ border-color:var(--hd-green); background:var(--hd-green-soft); }
#helpdesk-modal .hd-upload-ico{
  flex:none; width:42px; height:42px; border-radius:10px;
  display:grid; place-items:center;
  background:#fff; color:var(--hd-green);
  box-shadow:0 1px 3px rgba(20,40,10,.12);
}
#helpdesk-modal .hd-upload-txt{ flex:1 1 auto; min-width:0; display:flex; flex-direction:column; gap:2px; }
#helpdesk-modal .hd-upload-title{ margin:0; font-size:14.5px; font-weight:700; color:var(--hd-ink); }
#helpdesk-modal .hd-upload-title em{ font-style:normal; font-weight:400; color:var(--hd-muted); }
#helpdesk-modal .hd-upload-sub{ margin:0; font-size:12.5px; color:var(--hd-muted); line-height:1.4; }
#helpdesk-modal .hd-upload-btn{
  flex:none;
  display:inline-flex; align-items:center; height:36px; padding:0 14px;
  border:1px solid var(--hd-line); border-radius:8px; background:#fff;
  font-size:13.5px; font-weight:700; color:var(--hd-ink); white-space:nowrap;
}
#helpdesk-modal .hd-upload-box:hover .hd-upload-btn{ border-color:var(--hd-green); color:var(--hd-green); }
#helpdesk-modal .hd-file-input{ position:absolute; width:1px; height:1px; opacity:0; pointer-events:none; }
#helpdesk-modal .hd-file-list{ display:flex; flex-direction:column; gap:6px; margin-top:8px; }
#helpdesk-modal .hd-file-list:empty{ display:none; }
#helpdesk-modal .hd-file-item{
  display:flex; align-items:center; justify-content:space-between; gap:10px;
  padding:8px 8px 8px 12px;
  border:1px solid var(--hd-line); border-radius:10px; background:#fff;
  font-size:13.5px; font-weight:600; color:var(--hd-ink);
}
#helpdesk-modal .hd-file-item > div{ min-width:0; }
#helpdesk-modal .hd-file-item > div > div:first-child{ overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
#helpdesk-modal .hd-file-meta{ font-size:12px; font-weight:400; color:var(--hd-muted); }
#helpdesk-modal .hd-file-remove{
  flex:none; width:30px; height:30px; padding:0;
  display:grid; place-items:center;
  border:0; border-radius:8px; background:transparent; color:var(--hd-muted);
  cursor:pointer; font-size:14px;
}
#helpdesk-modal .hd-file-remove:hover{ background:var(--hd-soft); color:var(--hd-err); }

/* acordul cu politica de retur */
#helpdesk-modal .hd-consent{ margin:0 0 20px; }
#helpdesk-modal .hd-checkbox{
  display:flex; align-items:center; gap:10px;
  margin:0; padding:12px 14px;
  border:1px solid var(--hd-line); border-radius:10px;
  background:#fff;
  font-size:14.5px; font-weight:600; line-height:1.4; color:var(--hd-ink);
  cursor:pointer;
}
#helpdesk-modal .hd-checkbox input{ flex:none; width:18px; height:18px; margin:0; accent-color:var(--hd-green); cursor:pointer; }
#helpdesk-modal .hd-checkbox a{ color:var(--hd-green); font-weight:700; text-decoration:underline; text-underline-offset:2px; }
#helpdesk-modal .hd-checkbox:has(input:checked){ border-color:var(--hd-green); background:var(--hd-green-soft); }
#helpdesk-modal .hd-consent.is-invalid .hd-checkbox{ border-color:var(--hd-err); }

/* bara de trimitere rămâne vizibilă jos cât timp se derulează formularul */
#helpdesk-modal .hd-actions{
  position:sticky; bottom:0; z-index:2;
  margin:0 -32px; padding:14px 32px 18px;
  background:#fff;
  border-top:1px solid var(--hd-line-2);
  box-shadow:0 -10px 20px -18px rgba(20,40,10,.35);
}
#helpdesk-modal .hd-actions-row{ display:flex; align-items:center; justify-content:space-between; gap:16px; }
#helpdesk-modal .hd-actions-note{ font-size:13px; color:var(--hd-muted); line-height:1.4; }
#helpdesk-modal .hd-submit{
  flex:none;
  display:inline-flex; align-items:center; justify-content:center;
  min-width:220px; height:48px; padding:0 26px;
  border:0; border-radius:10px;
  background:var(--hd-green); color:#fff;
  font-size:15.5px; font-weight:700; letter-spacing:.2px; text-transform:none;
  cursor:pointer;
  transition:background .15s ease, box-shadow .15s ease;
}
#helpdesk-modal .hd-submit:hover{ background:var(--hd-green-d); }
#helpdesk-modal .hd-submit:focus-visible{ outline:none; box-shadow:0 0 0 3px #fff, 0 0 0 5px var(--hd-green); }
#helpdesk-modal .hd-submit[disabled]{ opacity:.7; cursor:progress; }
#helpdesk-modal .hd-alert{
  margin:0 0 12px; padding:11px 14px;
  border-radius:10px;
  font-size:14px; font-weight:600; line-height:1.45;
}
#helpdesk-modal .hd-alert-ok{ background:var(--hd-green-soft); color:#245c0b; border:1px solid rgba(63,151,20,.3); }
#helpdesk-modal .hd-alert-error{ background:var(--hd-err-soft); color:#8e2a1f; border:1px solid rgba(192,57,43,.25); }

/* ───────────── telefon ───────────── */
@media (max-width: 760px){
  #helpdesk-modal{ padding:0; align-items:flex-end; }
  #helpdesk-modal .hd-box{
    width:100%; max-height:100vh; max-height:100dvh; height:100dvh;
    border-radius:0;
  }
  #helpdesk-modal .hd-top{ padding:10px 10px 10px 14px; gap:6px; }
  #helpdesk-modal .hd-status, #helpdesk-modal .hd-chip{ height:30px; padding:0 10px; font-size:12.5px; }
  #helpdesk-modal .hd-content{ padding:20px 16px 0; }
  #helpdesk-modal .hd-head{ margin-bottom:18px; }
  #helpdesk-modal .hd-head h2{ font-size:22px; }
  #helpdesk-modal .hd-grid{ grid-template-columns:1fr; gap:10px; padding-bottom:20px; }
  #helpdesk-modal .hd-card{ min-height:76px; padding:12px 12px 12px 14px; }
  #helpdesk-modal .hd-ico{ width:44px; height:44px; }
  #helpdesk-modal .hd-row-2, #helpdesk-modal .hd-row-3, #helpdesk-modal .hd-opts-2{ grid-template-columns:1fr; }
  #helpdesk-modal .hd-f input, #helpdesk-modal .hd-f textarea{ font-size:16px; } /* fără zoom automat pe iOS */
  #helpdesk-modal .hd-upload-box{ align-items:flex-start; padding:12px 14px; }
  #helpdesk-modal .hd-upload-btn{ display:none; }
  #helpdesk-modal .hd-actions{ margin:0 -16px; padding:12px 16px calc(12px + env(safe-area-inset-bottom)); }
  #helpdesk-modal .hd-actions-note{ display:none; }
  #helpdesk-modal .hd-submit{ width:100%; min-width:0; }
}
/* pe ecrane mici ascundem cipul de program, rămân starea şi timpul de răspuns */
@media (max-width: 420px){
  #helpdesk-modal .hd-top .hd-status + .hd-chip{ display:none; }
}